This is a long winded 1 Star Review. They have way too many projects going on and also manufacture stuff. One small shop, not enough people, horrible customer service. You will wait and wait and wait and wait. They dont answer phones, dont respond to emails, string you along…and then post on their social media like they turn things around “while you wait”. Dont fall for it.
About 6 months ago I bought a spankin’ new Polaris Pro XP 4 SXS (UTV). I jokingly call it the red rocket. In my constant obsessive quest to customize every vehicle I own, I pre-ordered a sweet new cage with roof, optional rear chase lights, front windshield, and any other option you could get on it. I subsequently bought a bunch of other lighting accessories to mount on the cage. Bunch of lights from Baja Designs, a few thing from KC HiLites, and some 5150 187 whips.
I was looking around the internet and came across this video from UTV Source and a company called Fabwerx was doing a full custom build on a PRO XP 4. Turns out, the shop just happened right around the corner from me so I stopped by. I met with Thad the owner, told him that I had a cage and bunch of accessories that I wanted him to install for me. He gave me a reasonable price and he told me to let him know when I had the cage.
Fast forward about a month and I got word that my cage would be ready in a couple of weeks. This is where the fun began.
I called him, left numerous messages, I emailed him, I stopped by the shop (he wasnt there), so I hit him up on Instagram where I saw him helping people out “while they wait”. He mentioned he was busy and would let me know when he could “fit me in”. Crickets. Hit him up again. Same story, “we are crazy busy. Ill check the cal and let you know”. Crickets. Pinged him AGAIN, he said sorry, crazy busy, ill call you tomorrow. I think you know how that went. I tried calling again, no answer. I finally just said, hey I’m not trying to waste either of our time. If you cant do it, just let me know. I got the “crazy busy” speech yet again. I felt like I was dealing with Dory at this point. I was frustrated and sent him a last chance text saying, “maybe IG DM’s, emails, and/or phone calls arent the proper way to schedule a cage install with you. Can you let me know how all your customers schedule work with you?”. I finally got an honest text from him saying, “Honestly, we are swamped, try these other shops in Simi Valley or Santa Clarita”. Finally some honesty out of this guy.
I replied back saying thanks for being honest, if you could have told me that a month ago, I could have had my cage on already. “Good luck”.
His response? “Sorry pal. good luck to you too” followed by a thumbs down emoji. As if I had rubbed him the wrong way. Super classy.
He gets minus stars. I would stay clear away from this place. They do good design and fab work but getting them to do anything in a timely fashion wont happen. Besides, there are plenty of other places that can do the same thing. SDR Motorsports has much better design and engineering if you ask me. I have another friend that has a Turbo S and ordered a cage and much more Fabwerx. Same story. He had to wait over 2 months to get his cage and then another month to get a slot to install it. And this was for a cage they sold readily through UTV source all day long.
Speaking of UTV Source, remember that video? Watch the video and you will see how frustrated the owner is by the time he picked up his UTV. The 1st video was posted July 15th. The “reveal” video was posted September 20th. “A tornado that spun out of control”. I dont think it was a good spin personally.
Im going to try a couple of other shops around my area. Ill update this when I get my cage installed.
UPDATE: 3/4/2021
SDR Motorsports recommended a few shops to me. One was DirtDirect Motorsports in the San Fernando Valley. They are right by the San Fernando Mission, in fact. I had a brief conversation with Raul, he provided me with a reasonable quote, gave me a date to bring the car and parts and BOOM, that was that. They are very knowledgeable, informative, and helpful and exactly what you want when you are about to drop thousands on upgrades for your baby. They have had my car for about 2 weeks and even worked directly with SDR to obtain some missing parts from their kit. I cant say enough good things about these guys. I called numerous shops to get my project off the ground, these guys are by FAR the best. Big thanks to Tim @ SDR for being a great business owner too. It took quite some time to get my kit but he has always been very responsive and goes the extra mile to make sure you are taken care of.
Happy off-roading everyone. Stay safe out there.
